House of Blues Orlando strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at HOBOrlandoHelp@livenation.com or call us at (689) 329-2583. Box Office is open Tuesday & Thursday from 12pm-7pm, as well at 2pm on all show days.
ARRIVAL & ACCESSIBLE ENTRANCES
There are accessible entrances and accessible parking at our location. If you require special assistance, or would like additional details on the entrance and parking locations, please contact the Box Office at (689) 329-2583.
ACCESSIBLE PARKING
Self-parking is complimentary in all surface lots (Watermelon) and garages (Lime and Orange), providing direct access to Disney Springs.
When parking at Disney Springs, please arrive at least 60 minutes before any scheduled event, show or reservation. Digital message boards along Buena Vista Drive will indicate when garages and surface lots are full.
Parking may be more available earlier in the day Monday through Thursday—the parking lots often reach capacity on weekends, evenings and holidays.
RESTROOMS
There are restrooms located throughout the venue. All of the restrooms are accessible.
CONCESSIONS, FOOD AND DRINK
All bars in the Music Hall are accessible, and we have accessible seating available in our Restaurant and Bar. We have ramps leading into all areas of the venue. In addition, we have lifts in the Music Hall to access areas of the venue where we don’t have ramp access. The Music Hall also has an elevator for ease of access to our second floor. If you require special assistance, please contact the Venue at (689) 329-2583.
TICKETING
House of Blues Orlando is an "all general admission" venue. Guests requiring accessible seating may purchase and use a regular general admission ticket*. We ask that you arrive at least 30 minutes prior to the scheduled door time to be accommodated as the seating area will be filled on a first come, first serve basis. Accessible seating is given out in increments of two, allowing a companion to accompany the guest in need of accommodation. To ensure your party is seated ahead of the general admission line, please arrive at least 30 minutes prior to your show’s scheduled door time. Please check-in with a member of our Operations, Box Office, VIP, or Security Staff for help in locating our ADA queueing zone.
*Guests seeking accommodations who purchase GA tickets will be assisted on a first come, first serve basis as space allows.
MEDICATION NEEDS
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
DIETARY NEEDS
House of Blues Orlando takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
MOBILITY DEVICE STORAGE
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue; please contact the Box Office for more information.
ASSISTIVE LISTENING DEVICES
Assistive Listening Devices (ALDs) technology in House of Blues Orlando is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD.
Our venue does NOT supply receivers and guests MUST use their personal mobile device.
Apple App Store | Google Play Store to download the app.
SERVICE ANIMALS
At House of Blues Orlando, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
In addition: The WDW Resort has specific guidelines to ensure all Guests with service animals are supported throughout their visit. Please note that:
A service animal is a dog or miniature horse that has been individually trained to do work or perform tasks for an individual with a disability.
Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. Cast Members are not able to take control of service animals.
Only trained service animals are permitted inside Walt Disney World theme parks, water parks or Disney Springs. Emotional support animals, comfort animals and pets are only permitted at designated, pet-friendly Walt Disney World Resort hotels.
Service animals must be housebroken. Service animals are required to behave and not bark, growl, jump up on or lunge at other Guests or Cast Members. Corrective action must be taken if the service animal is not behaving appropriately.
Due to the nature of some attractions, service animals may not be permitted to ride. Please ask a Cast Member at these locations about available options, including Rider Switch with a member of your party or a portable kennel.
Service animals must remain on the floor and not on dining chairs or tables in food and beverage locations.
Service animals are not allowed in water—including water features and fountains—or closer than 4 feet to the water on pool or wet decks.