Frequently Asked Questions

Monday-Thursday | 11:30am-11pm (Last reservation at 10pm)

Friday | 11:30am-11:30pm (Last reservation at 10:30pm)

Saturday | 10am-11:30pm (Last reservation at 10:30pm)

Sunday | 10am-11pm (Last reservation at 10pm)

To make reservations or to view the menu, click here.

The Smokehouse

OPEN DAILY @ 11AM

1490 East Buena Vista Dr. Lake Buena Vista, FL 32830

Located in Disney Springs®️ West Side, directly next to Cirque du Soleil.

Self-parking is complimentary in all surface lots (Watermelon) and garages (Lime and Orange), providing direct access to Disney Springs.

When parking at Disney Springs, please arrive at least 60 minutes before any scheduled event, show or reservation. Digital message boards along Buena Vista Drive will indicate when garages and surface lots are full. Due to limited capacity, Disney Springs may need to occasionally pause parking and pedestrian entry.

Parking may be more available earlier in the day Monday through Thursday—the parking lots often reach capacity on weekends, evenings and holidays.

Make our House, your HOUSE! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please call us at 689-329-2632 or click here.

Yes! If you had so much fun that you lost something during your time with us, please call the Box Office at 689-329-2621 to inquire about your lost item.

We do not have any ATMs in the building - we are a cashless venue so please plan accordingly. 

We are cashless! The Restaurant & Bar, Music Hall, Smokehouse and Courtyard, as well as the Gear Shop will only accept credit and debit cards and/or mobile pay (such as Apple Pay or Google Pay). Cashless payments are encouraged for ticket purchases at the Box Office. Dollar for dollar cash to card conversions will be available at all points of sale without any service fees. Just ask a team member for assistance!

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. No Backpacks, Camelbacks or Bota Bags. Bags that are not clear will be subject to additional search.

The House of Blues Orlando Box Office is open Tuesday & Thursday from 12pm-7pm, as well at 2pm on all show days.

If you’d like to purchase tickets outside of these hours, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at https://www.livenationentertainment.com/ticketrefund/ for more information.  We look forward to seeing you at our next show at House of Blues!

Browse and purchase tickets to shows here. 

You can also purchase tickets in person at the Box Office Tuesday-Thursday 12pm-7pm and after 12pm on show days.

Please call the Box Office for all ADA accommodations at 689-329-2621. You may find our accessibility information here. 

For an all-ages show, guests of all ages are welcome with an admission ticket. Children age 12 and under must be accompanied by an adult.

Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets.

HOB has some of the best ways to view a show in the city! We’ve got you covered! For VIP ticket or upgraded seating inquiries, please place an inquiry here.

Absolutely! As long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, please call the Box Office at 689-329-2621.

If you are already at the venue, please stop by the Box Office or ask Security for assistance.

Have you heard of FAST LANE? For select shows, you can purchase FAST LANE in order to pass the (GA) line and be one of the first people in the venue!

How to purchase FAST LANE:

1. Spending $35 (per person) in The Restaurant & Bar on AMAZING food and COLD non-alcoholic beverages.

2. Spending $35 (per person) in our Gear Shop on RAD HOB Merch!

3. At The Smokehouse. (ask associate for details).

4. By visiting LiveNation.com and searching for House of Blues Orlando. (Find the show you're going to and then look for FAST LANE.)

The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it.

For those of you looking to upgrade your experience, we do have some VIP Seating options including loge seating and table seating on select shows. Loge seats are either barstools or church pews located on the balcony. Tables include 4 seats and are located on the first floor on select shows. For more information regarding these VIP areas, please call the Box Office at 689-329-2621.

Unfortunately, we do not allow any re-entry into shows. 

Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 3-5 business days.

We encourage you to review our safety and security information below prior to arriving at the venue.

• Please arrive early to the venue to allow enough time for you and your guests to move through the queue and enter the venue.
• Prior to entering the venue, guests will be searched (wand or walk through metal detection and/or pat-downs) to ensure that none of the restricted items enters the building.
• We suggest you leave valuable and unnecessary items at home.
• You may be asked to empty your pockets of all items so that they can be examined.
• All alcohol and narcotic laws will be strictly enforced.
• The following bag policy is in place:
• Bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
• For questions about the status of an event, please see our event calendar or visit www.livenation.com/eventstatus for more information.

We reserve the right to refuse entry to anyone. If you see something that concerns you, please say something to our management or Security so we can ensure the best experience possible

Restricted Items:

(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
• Replicas of weapons also are NOT permitted
• No drugs or drug paraphernalia, illegal substances of any kind
• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
• No outside food & beverage allowed
• No jewelry or clothing that could inflict harm
• No bags will be allowed if outside of the bag policy
• No stuffed animals or toys of any kind
• This list of prohibited items is subject to change at the discretion of venue management

Zero Tolerance For Drug Use or Possession

The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue. Security personnel and narcotics officers will be working and enforcing all drug related laws. Do not bring any illegal substances to the event as violators will be prosecuted to the fullest extent of the law. If you are found impaired at the door, security will not allow you to enter the venue. Event staff reserves the right to refuse entry to anyone. Please come with a smile and be prepared to enjoy a fun filled night of music and dancing.

Safety and Medical

Live Nation is dedicated to providing a safe environment. Public and private security will be present throughout the entire event. The Security Staff will be available to assist your needs including any medical requests.

House of Blues Restaurant & Bar OR The Smokehouse are open daily for dining before shows. Both feature FREE LIVE music nightly! It’s a great way to pre-game and fuel up before the show! To make reservations or to view the menu, click here.

For most shows, by spending $35 in the Gear Shop, Restaurant & Bar AND The Smokehouse, you can receive a Fast Lane voucher that will give you priority entrance into the show before the general public. Way better than standing in line!

We also have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows in our Music Hall. 

*Please note that our venue is cashless. ONLY Credit and debit cards and/or mobile pay will be accepted for payment inside the Music Hall.